Find answers to frequently asked questions

<h3 id="what-is-the-status-of-my-order">What is the status of my order?</h3>Once you have placed your order, we will send you a confirmation email to track the status of your order.Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).Additionally, you can track the status of your order from your &quot;order history&quot; section on your account page on the website.<h3 id="can-i-change-my-order">Can I change my order?</h3>We can only change orders that have not been processed for shipping yet.Once your order is under the status &quot;preparing for shipping&quot;, &quot;shipping&quot; or &quot;delivered&quot;, then we cannot accept any edits to your order.To make changes to your order, please reach out to support through the helpdesk.<h3 id="where-do-you-ship">Where do you ship?</h3>At this time, we primarily ship within the United States and select international locations. You will be allowed to check out if your country is within the list of countries where we offer shipping services.For shipping to a specific country, please reach out to our support through our helpdesk.<h3 id="how-long-does-it-take-to-ship-my-order">How long does it take to ship my order?</h3>Once you&apos;ve placed your order, it usually takes 24 to 48 hours to process it for delivery (excluding weekends and holidays). During peak seasons or special promotions, there may be a slight delay in processing times, but we will do our best to keep you informed.&#xA0;Standard transit time for the countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order:- United-States: 3-7 days.

General

Find answers to frequently asked questions about payments

<h3 id="what-payment-methods-do-you-accept">What payment methods do you accept?</h3>You can purchase on our website using a debit or credit card.We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.You can choose these payment methods at checkout.<h3 id="which-currency-will-i-be-charged-in">Which currency will I be charged in?</h3>We currently only support the following currencies for charging our customers in their local currencies: USD.If your credit or debit card uses another currency, then you will be charged in USD depending on the website you are on. Your bank will apply the corresponding conversion rate of the currency you choose.<h3 id="do-you-offer-installments-or-terms">Do you offer installments or terms?</h3>We offer ShopPay installments thru our payment provider. For more information please go <a href="https://shoppay.affirm.com/help/s/article/about-sp" rel="noopener noreferrer" target="_blank">here</a>.You will be able to choose that payment option on checkout.

Payment

Find answers to frequently asked questions about shipping

<h3 id="where-do-you-ship">Where do you ship?</h3><p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">At this time, we primarily ship within the United States and select international locations. You will be allowed to check out if your country is within the list of countries where we offer shipping services.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For shipping to a specific country, please reach out to our support through our helpdesk.How long does it take to ship my order?Once you&apos;ve placed your order, it usually takes 24 to 48 hours to process it for delivery (excluding weekends and holidays). During peak seasons or special promotions, there may be a slight delay in processing times, but we will do our best to keep you informed.&#xA0;Standard transit time for the countries covered by our delivery partners is presented below. You can find them when choosing for a delivery method before confirming your order:- United-States: 3-7 days<h3 id="do-you-offer-fast-shipping">Do you offer fast shipping?</h3>You can select fast shipping during the checkout process after having entered your delivery location.<h3 id="how-can-i-track-my-package">How can I track my package?</h3>Once you have placed your order, we will send you a confirmation email to track the status of your order.Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).Additionally, you can track the status of your order from your &quot;order history&quot; section on your account page on the website. <h3 id="what-if-im-not-home">What if I&apos;m not home?</h3>If you&apos;re not home, a new delivery will be performed the next day, or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.You may also have to go to your local post office to collect your package in case it cannot be delivered to you. <h3 id="will-i-pay-taxes-for-international-shipping">Will I pay taxes for international shipping?</h3>Deliveries in Europe will have to pay customs taxes.Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.For more information, please refer them to website of the delivery partner handling your delivery.For more details, please refer to our shipping policy <a href="https://soccershop.online/policies/shipping-policy" rel="noopener noreferrer" target="_blank">here</a>.Free shipping&#xA0;We do free standard shipping on orders over $99. Team&apos;s orders are excluded.

Shipping

At SoccerShop.online, we strive to provide our customers with the best value for their purchases. We are committed to offering competitive prices on all our products and want you to have the confidence that you are getting the best deal when shopping

<p id="isPasted" style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px; color: rgb(55, 65, 81); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(247, 247, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">At SoccerShop.online, we strive to provide our customers with the best value for their purchases. We are committed to offering competitive prices on all our products and want you to have the confidence that you are getting the best deal when shopping with us. That&apos;s why we offer a Price Match Policy to ensure you always get the best price possible.How it works:Eligible Products: The Price Match Policy applies to identical products available for purchase from other online retailers within the same country.&#xA0;The product must be the same brand, model, size, color, and condition.&#xA0;Price Comparison: To request a price match, you must provide us with a direct link to the competitor&apos;s product page showing the lower price. The product must be in stock and available for immediate purchase at the competitor&apos;s advertised price. The item must be sold and fulfilled by an authorized distributor of the brand.&#xA0;Verification: Our team will review the provided information to verify the eligibility of the price match. We reserve the right to request additional evidence or clarification as needed.Price Match Approval: If the price match request is approved, we will adjust the price of the product on our website to match the competitor&apos;s lower price.Exclusions: The Price Match Policy does not apply to products sold on auction sites, wholesale/reseller websites, marketplace platforms, or during limited-time promotions (e.g., flash sales, Black Friday, Cyber Monday, etc.). It also does not apply to prices offered in physical stores.Price Adjustment: If you have already purchased the product from SoccerShop.online and subsequently find a lower price from an eligible competitor within 7 days of your purchase, you may request a price adjustment for the difference.Decision Finalization: All decisions regarding price match approvals or adjustments are at the discretion of SoccerShop.online and are final.Please note that we may modify or terminate this Price Match Policy at any time without prior notice. Any approved price matches will be valid for a limited time as determined by SoccerShop.online.If you have any questions or would like to request a price match, please get in touch with our customer support team at <a href="mailto:custserv@soccershop.online" style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; color: var(--tw-prose-links); text-decoration: underline; font-weight: 500; text-underline-offset: 2px;">custserv@soccershop.online</a>. We are here to ensure you have the best shopping experience with us!<p style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px 0px; color: rgb(55, 65, 81); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(247, 247, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Last updated: [1/1/2023]

Price Match

Find answers to frequently asked questions about returns

<h3 id="do-you-accept-returns">Do you accept returns?</h3>We do accept returns in respect to the following conditions:- The item must have been sold on our online store - The item shouldn&apos;t have been used in any way - The return or exchange request is made within 30 days of delivery - The return is made within 15 days of the return or exchange requestTo ask for a return, please contact our support using our helpdesk.<h3 id="can-i-exchange-an-item">Can I exchange an item?</h3>We do accept exchanges and they follow the same conditions as returnsIn order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.<h3 id="are-returns-free">Are returns free?</h3>Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.Returns from outside of the US are the responsibility of the buyer.Feel free to contact our support agents through our helpdesk for more details.<h3 id="how-long-does-it-take-to-process-a-return">How long does it take to process a return?</h3>Returns are confirmed within 14 days of receiving the package at our warehouse.Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.For more details, please refer to our refund policy <a href="https://soccershop.online/policies/refund-policy" rel="noopener noreferrer" target="_blank">here</a>.Where do I get a return label?We do not offer returns labels; a return is only given to the customer when an item has been sent incorrectly.How long does a refund take?It can take up to 5 business days to be credited into your account.Could you please provide the return address for my return?BBS RETUNS: 1723 WEDD DR NORCROSS GA, 30093

Returns

Find answers to other frequently asked questions

<h3 id="do-you-offer-a-referral-program-how-does-it-work">Do you offer a referral program? How does it work?</h3>We have created a referral program to thank our customers for referring their friends and family.To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.Any of your friend who decides to place their first order using your referral link will get enjoy a 20&#x20AC; discount. In return you will be credited to 20&#x20AC; too for helping us spread the word.For more information, please refer to our referral program terms &amp; conditions.<h3 id="do-you-have-physical-stores">Do you have physical stores?</h3>We currently don&apos;t have any physical stores under our brand name. However, we do have several distributors in Europe, the US and Canada.The full list of stores that resell our products can be found on our stores locator map.<h3 id="is-there-a-warranty">Is there a warranty?</h3>We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:- The item must have been sold on our online store - The item shouldn&apos;t have been used in any way - The return or exchange request is made within 28 days of delivery - The return is made within 14 days of the return or exchange requestIf you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

Other

Yes, we're thrilled to confirm that SoccerShop.Online and BestBuySoccer.com are branches of the same family tree! Our journey began with a shared passion for the beautiful game of soccer and a commitment to providing the best gear, apparel, and acces

Yes, we&apos;re thrilled to confirm that SoccerShop.Online and BestBuySoccer.com are branches of the same family tree! Our journey began with a shared passion for the beautiful game of soccer and a commitment to providing the best gear, apparel, and accessories to players, coaches, and fans alike. By uniting SoccerShop.Online and BestBuySoccer.com under one umbrella, we&apos;ve harnessed the strengths of both brands to offer you an even wider selection of products, more competitive pricing, and a seamless shopping experience. Whether you&apos;re gearing up for the game day or supporting your favorite team from the stands, we&apos;re here to ensure you have access to the best the soccer world has to offer. Welcome to our community&#x2014;where every player, every fan, and every game matters.

Are SoccerShop.Online and BestBuySoccer.com part of the same company?

Main Site

Best Buy Soccer Team's Site

Best Buy Soccer’s Team Shop (Soccer Shop)

Frequently asked questions about orders, shipping and payments.

FAQs